"Those" Guests

I get so tired of people sometimes...

Today was not fun. I had to deal with "those" guests. Every year we always get some of "those" guests here at the Inn. People who come already determined to not have a good time, find fault, and who basically are dead set on getting as much of a discount as possible.

Things range from the ridiculously nit-picky to the utterly imaginary. This morning's list included:

1. Our path was not well lit enough, and very dangerous
2. The water in the sink didn't run strong enough
3. There were little bits of leaves on the floor (which they insist they did not track in themselves, even though the ground is, you know...covered in leaves)
4. The room was chilly when they arrived
5. The room was too hot when they went to bed
6. The sheets were obviously dirty (because, of course, our housekeeper would clean the whole room but just leave dirty sheets on the bed. That makes sense right?)
7. The foyer was a mess when they came downstairs, there were beer bottles everywhere (I found out later that the bottles were left by their relatives who were staying with them, who stood there and didn't say a word about it. Actually, they kept asking if I had left them....)

And on and on. It's just so frustrating because, as obviously ridiculous as it all is, there really isn't much you can do about that. You have to smile and apologize, and give them some kind of discount before they'll shut up and leave.

I think it comes with being a Bed and Breakfast. People expect amazing service and ammenaties, but want to pay hotel prices or less because we're in a remote area.

To be fair, the vast majority of our guests are nice, interesting people who say over and over how wonderful everything is, how it's much more than they were expecting, that they hope they can come back soon, etc. We hear that all the time, which is why it's even more absurd when someone comes in absolutely determined to be miserable. I can't imagine what it must be like to go through life that way...it must be exhausting.